Frontwave Cares: Member Health and Safety Update
Frontwave Credit Union is committed to fight for our Members and ensure that you have the financial tools, resources, and account access you need during this time. Most of our branches and our Member Solution Center are open and ready to assist you.
Here are the latest updates to help you as a Frontwave Member:
Changes to Branch Access and Hours >
Where should I go for everyday Member services? >
Frontwave Online Banking and Mobile App >
ATM Banking >
Member Solution Center Hours >
Financial Assistance Programs >
Paycheck Protection Program >
Economic Impact Payments >
Events & Seminars >
Financial Safety & Security >
Member Tips >
Changes to Branch Access and Hours
Due to the ongoing coronavirus pandemic:
- Our Temecula Parkway branch is temporarily closed.
- Our Escondido branch is open by appointment only. To request an appointment, call our Member Solution Center at 760.631.8700, option 1. If you’re a Member, you may also request an appointment by sending a secure message within Online Banking or our mobile app.
- Our Fire Mountain and Camp Pendleton – Mainside branches are temporarily closed on Saturdays only.
- The Marine Corps Recruit Depot (MCRD) branch remains open, but is accessible only to permanent personnel (active duty, dependents, residents, and those entering for employment purposes). Due to current base restrictions, we are serving base personnel only by appointment at this time.
Change in operating hours for open branches
To accommodate recommended safety and security measures, all of our branches close at 5:00PM Monday – Friday, except for MCRD.
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Where should I go for everyday Member services?
Accessing Your Accounts
Frontwave Online Banking and Mobile App:
We encourage everyone to access your account using our online banking and mobile banking app to check balances, deposit money, pay bills, transfer funds, and more. Manage your accounts and bills without the need for cash. For your safety, we discourage hoarding cash, and recommend using your debit or credit card for transactions.
- Manage Accounts: View and manage all transactions, balances, and other important account details.
- Deposit Checks: Deposit checks using mobile and remote deposit.
- Make Payments: Use Bill Pay to pay off credit cards, loans, utilities, bills, and even set up recurring payments.
- Transfer Funds: Move funds easily between accounts.
Download the Frontwave App to your iPhone or Android device:
Already have an account, but need to register for online banking access?
Need help getting started? Click here.
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You can do most of your traditional transactions at ATMs. You can easily check your balance, withdraw or deposit cash, and deposit checks. A quick reminder:
- Frontwave Members have free withdrawals at all Frontwave ATMs.
- The limit for cash withdrawals is $600 per day.
- You can make unlimited transfers from your savings accounts at ATMs.
As a part of the CO-OP network, you can access nearly 30,000 fee-free ATMs nationwide.
Member Solution Center Hours:
Please know that our dedicated Member Solution Center Team Members are working incredibly hard to be available to you as quickly as possible. We appreciate your patience if you do experience longer-than-usual wait times. Our call center is open:
- Monday through Friday: 7:00AM – 6:00PM
- Saturday: 9:00AM- 4:00PM
Financial Assistance Programs
Frontwave is committed to fight for our Members and help you achieve your financial goals. During these uncertain times, we realize that the coronavirus may impact the financial health of some of our Members and we want you to know we are here to help with a variety of programs, including loan extensions and Financial Assistance Loans. Click here to learn more.
Additional Financial Assistance:
If you have been financially impacted and want to discuss alternative options, or have any additional questions, call our Member Solution Center at 800.736.4500.
Paycheck Protection Program:
For the latest updates on the SBA Paycheck Protection Program, click here.
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In April, the Treasury Department and the Internal Revenue Service (IRS) began distributing economic impact payments to eligible U.S. residents, with no action required for most people. For most taxpayers, payments are automatic, and no further action is needed. This includes taxpayers who filed tax returns in 2018 and 2019, plus most seniors and retirees. For the latest updates, to check the status of your payment, or to learn what to do if you are not normally required to file taxes, visit the IRS website.
For security reasons, the IRS plans to mail a letter about the economic impact payment to the taxpayer’s last known address within 15 days after the payment is paid. The letter will provide information on how the payment was made and how to report any failure to receive the payment. If a taxpayer is unsure they’re receiving a legitimate letter, the IRS urges taxpayers to visit IRS.gov first to protect against scam artists.
Like Frontwave, the IRS will not call, text you, email you or contact you on social media asking for personal or bank account information — even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds.
Visit IRS.gov for more details >
Events & Seminars
Our award-winning seminars have moved online!
To help protect our Members, employees and the community, we have postponed upcoming community events and in-person financial seminars due to the coronavirus pandemic. But don’t worry – with our new virtual workshops, you can still soak up some important financial knowledge right from the comfort of your couch. Check out our upcoming offerings >
Financial Safety & Security
Keeping your money safe:
When it comes to keeping your money safe, we've got your back. Funds deposited with Frontwave Credit Union are federally insured by the National Credit Union Administration (NCUA) to at least $250,000. For more information about NCUA Share Insurance Coverage, visit mycreditunion.gov.
Keeping your personal information safe:
Frontwave will never ask you for your PIN or any other personal information over the phone or via email, text or social media. In addition, please beware of scams and suspicious requests during this time. If you are unsure about whether an email, phone call, or text message is actually from Frontwave, please call us at 800.736.4500.
Check out our Security page to learn more.
The Federal Trade Commission also has& tips on avoiding coronavirus scams.
Check this page for any notifications of changes in service, plus ongoing tips on the many ways to access your accounts and reach us. You’ll also find ongoing information about what we’re doing to ensure that our Members, employees, and community stay safe.
If you have additional questions or concerns, give us a call at 800.736.4500.
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