Person-to-Person (P2P) Payments
Person-to-Person (P2P) Payments are a digital alternative to cash and make sending and receiving money as easy as emailing and texting. Whether it’s repaying family and friends, paying allowance, splitting the check, or sending a birthday gift, P2P has you covered.
P2P Fraud Alert: The real Frontwave Fraud Team will never ask you for personal financial information or send you a text or email with a code you need to verify. For more information about common phishing scams, check out our infographic: "5 Ways Scammers Try to Steal Your Information."
How to Add Contacts
- Login to your Online Banking account, click on “Transfer & Bill Pay” and then “Send Money.”
- Click or tap on the "Pay A Person" tab and the "+" icon to start adding contacts.
- You’ll be asked to verify your identity using Multifactor Authentication (MFA) before proceeding.
- Make sure you have the following information for each contact you want to add:
- First Name
- Last Name
- Mobile number or email address of contact
- A security question that only you and the contact know the answer to.
NOTE: For your security, you will be asked to verify your identity using MFA before adding the first contact. All contacts you add within the same session will not require additional verification.
How to Set Up Alerts
- To receive alerts for payments that have been sent and/or delivered,tap on the “Settings” icon and then “Pay A Person”. Choose the alerts you would like to receive, how far in advance you would like to receive the alerts, and how you would like to receive them (email or text).
How to Review, Change or Cancel a P2P Payment
NOTE: Only payments that are still pending can be modified in any way. Once the payment is in the "transaction history" the payment has been accepted by the recipient and cannot be cancelled or changed.- Login to your Online Banking account, click on “Transfer & Bill Pay” and then “Send Money.”
- Click on the "Activity" tab.
- Click or tap on the name of the recipient in the “Scheduled Transactions” list that you want to cancel or change and then click on either “Delete” or “Edit”.
- To edit a payment, click or tap on “Edit”. Edit the information you need to change, then click or tap on “Save Changes.”
- To cancel a payment, click or tap on “Delete”. If the payment is reoccurring, you will be asked to delete “All Events” or “This Event.”
How to Send a P2P Payment
- Login to your Online Banking account, click on “Transfer & Bill Pay” and then “Send Money.”
- From the “Pay A Person” tab select the contact you would like to pay.
- You can select “Repeats” to set up recurring payments. Choose from several different repeat options.
- You can select "more payment options" to set up recurring payments and optional alerts for when the payment is sent and delivered.
- Click the the "Pay $X.XX" button at the bottom of the screen to confirm the payment.
That’s it – payment sent! The recipient will receive a notification at the email address or mobile phone number you provided with instructions on how to obtain their funds.
Frequently Asked Questions
Once the contact has answered the security question, they can accept the money with their debit card (for real-time payment), or by entering their bank account routing and account numbers (for next-day ACH payment).
Just remember - even though the connection is secure, you should never share your private Online/Mobile Banking login, password or security codes with anyone. Frontwave will NEVER call you to ask for this information! For more information about common phishing scams, visit this page >