We've got your back.
Frontwave is committed to fight for our Members and help you achieve your financial goals. During these uncertain times, we realize that the coronavirus may impact the financial health of some of our Members and we want you to know we are here to help.
For qualified Auto, Solar, Secured, Signature, HELOC, and Fixed Second Loans
If you are impacted by the coronavirus you can skip a payment up to two non-consecutive months during this national emergency. If your loan qualifies for Skip-A-Pay, we will waive the $45 skip fee. To see if your loan qualifies, call the Member Solutions Center to skip a payment and have the fee waived, click here to submit your claim or call us at 800.736.4500 (local/international at 760.631.8700).
For Consumer Loans including Auto, Credit Card, Solar, Line of Credit, Secured, and Signature Loans
If you are impacted by the coronavirus, you may be eligible for up to a 90-day loan extension with no fees.* Call our Member Service Center at 800.736.4500 (local/international at 760.631.8700) to learn how. If you do not want to defer your payment, continue to make your loan payments as usual.
* Interest will continue to accrue during the deferment period. Deferring a payment may extend the original term and increase total finance charges. The date of your first monthly payment after the deferred payment(s) will remain the same. Offer only available for auto loans, credit cards, solar loans, secured loans, signature loans, and lines of credit. All accounts must be in good standing. Restrictions may apply.
If you have a mortgage loan, and you are impacted by the coronavirus, you may be eligible for up to a 90-day loan forbearance. Please contact our mortgage servicer, Dovenmuehle Mortgage, Inc. (DMI). Click here to register into the loan solution center website. Follow the prompt to finish registration. Once registered you will be able to manage your forbearance request. Your mortgage will be listed under "Pacific Marine Credit Union."
You may also contact DMI via email at lossmitinquiry@DMICorp.com or by calling 855.527.8373 to learn how.
Due to current volume, email and phone inquiries will receive confirmation within 5-15 business days. If you do not want to defer your payment, continue to make your loan payments as usual.
Have questions or need other financial assistance? Give us a call at 800.736.4500.
Financial Assistance Loans
Our Financial Assistance Loan is a way to help you take care of your responsibilities and those you love with rates as low as 3.99%.
- Rates as low as of 3.99% APR*
- Loan amounts up to $5,000
- Loan terms up to 24 months
- First loan payment deferred up to 90 days
- Member on or before 3/1/2020 (for internal guidelines)
We have lowered rates on all new and used vehicle loan applications across all credit tiers with deferred payments for up to 90 days. If you have an auto financed at another financial institution, you may be eligible for $250. Click here for details.
Additional Financial Assistance
If you have been financially impacted and want to discuss alternative options, or have any additional questions, call our Member Service Center at 800.736.4500.
Call our Contact Center at 800.736.4500 or visit any branch for more information.
* Loans, Extensions and Skip-A-Pay requests are subject to approval. Estimated monthly payment of $43.72 on $1,000 at a rate of 3.99% APR for 24 months. Finance charges will continue to accrue during payment deferment and loan extensions. Offers subject to change without notice.