Card Management

Card Management

Card Management

With Frontwave’s digital banking tools, you can manage your accounts anytime, anywhere. And now, we’re making it even easier to manage your cards with us whether you’re at home or on-the-go with new features that give you the power to: block and unblock your cards, set transaction limit alerts, and notify us about your travel plans. 

 

How to Block Your Card

  1. Login to your Online Banking profile, click on “Manage Accounts” and then select “Card Management.” If you are using the mobile app, simply tap the “Cards” shortcut located at the bottom of the screen.
  2. On the “Card Controls” page, click/tap the “Block this card” button. If you have not already done so, you will be asked to register your card so that you can receive timely communications.

    That’s it, your card is now blocked!

    Please note: Blocking your card will prevent any new transactions from getting approved, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account.
     

How to Unblock Your Card

To unblock your card, return to the “Card Controls” page and click/tap the “Block this card” button to turn it back on

Block Card

Unblock Card

How to Set Up Transaction Limit Alerts

  1. Login to your Online Banking profile, click on “Manage Accounts” and then select “Card Management.” If you are using the mobile app, simply tap the “Cards” shortcut located at the bottom of the screen.
  2. On the “Card Controls” page, click/tap on “Alerts And Controls., and then “Manage Card Alerts.” If you have not already done so, you will be asked to register your card so you can receive timely communications.
  3. After your card is registered, click/tap on the “Per Transaction” button. You will be asked to submit a dollar amount of your choosing that will trigger an alert whenever a purchase over that amount has been completed.
  4. Click/tap “Set Limit.”

That’s it, you’re now set up to receive transaction alerts. Please note that you can always go back and update the dollar amount or turn off alerts.
 

OLB-Transaction-Alert-1-1.png
OLB-Transaction-Alert-2-1.png

How to Submit a Travel Notice

  1. Login to your Online Banking profile, click on “Manage Accounts” and then select “Card Management.” If you are using the mobile app, simply tap the “Cards” shortcut located at the bottom of the screen.
  2. On the “Card Controls” page, click/tap on the image of your card. On the next screen, click on “Travel Notices.”
  3. On the dropdown, you will need to complete the following boxes:
    1. “Start Date"
    2. “End Date"
    3. “Destination”(Domestic or International)
    4. “State or Country”(Depending on Destination)
  4. Add additional destinations if  needed and click/tap “Save.”
That’s it, your card travel notice has been submitted! Please note that you can come back at anytime to edit/delete your notice.

 
OLB-Travel-Notice-1.png
OLB-Travel-Notice-2.png

Frequently Asked Questions

Yes, you will have access to all your cards in your name
Yes, the joint will have access to control all the cards that are in their name. To do this, the joint will have to register for online banking, and by doing so, they will have access to all the same great features as the primary owner.
No, you will not be able to dispute transactions. To dispute a transaction, please call:
Domestic: 866-309-4934, or International: 303.967.1096
No, at this time you will not be able to activate your card or change your PIN using card controls.
You will be able to use email, push or SMS (text) notifications, depending on the options that are currently available to you in the Alerts widget. If you do not currently have SMS alerts set up for your mobile device, you will not be able to select that option.