Important Message from Our CEO: Click here for an update from our CEO, Bill Birnie.

Member Updates: For information on Member health & safety and modified branch hours, click here.

Fraud Alert: Frontwave will never email, call, or text our members and ask for personal information or account information. Learn more >

Important Message from Our CEO: Click here for an update from our CEO, Bill Birnie.

Member Updates: For information on Member health & safety and modified branch hours, click here.

Fraud Alert: Frontwave will never email, call, or text our members and ask for personal information or account information. Learn more >

Online Banking Security

Online Banking Security

When it comes to keeping your money and your personal information safe, we've got your back. Our digital banking tools have a variety of built-in security features to ensure your private information is protected. For ease of mind, we also make it easy to review and update your security settings at any time.

How to Change Your Password

A strong, unique password is your first line of defense when it comes to protecting your online accounts. If you believe your account or password may have been compromised, it’s important to change your password right away.

  1. Login to your online banking profile, and click on “MORE…” then “SETTINGS.”

  2. From the main “Settings” page, click on the “Security” tab.

  3. Scroll down to the “Security Information” section and click on the pencil icon to the right of the “Password” line.    

  4. In the window that expands, enter your current password to verify your identity, then enter your new password twice for confirmation. To finish, click “Save Changes.”

NOTE: Passwords must be at least 12 characters, and include at least 1 lowercase letter, 1 uppercase letter and 1 number. It’s best to choose a password that you’ll only use for your Frontwave login and that would be hard for anyone else to guess.

Digital banking screenshot: How to locate password settings Digital banking screenshot: Click on Security tab Digital banking screenshot: Click on the pencil icon next to the Password entry

How to Change Your Username  

If you think your login information may have been compromised, you may want to consider updating your username.

  1. Login to your online banking profile, and click on “MORE…” then “SETTINGS.”

  2. From the main “Settings” page, click on the “Security” tab.

  3. Scroll down to the “Security Information” section and click on the pencil icon to the right of your current username.           

  4. In the window that expands, make any edits you’d like to your username, then click “Save Changes.” NOTE: Usernames must be 8-36 characters and use numbers and letters only.

Digital banking screenshot: Locate settings widget to change your user name Digital banking screenshot: Click on Security tab Digital banking screenshot: Click on pencil icon next to user name

How to Set Up Two-Factor Authentication  

Two-factor authentication adds an extra layer of security to your login. It requires you to verify your identity in two different ways each time you login: once by entering your password, and a second time by answering security questions or entering a one-time code sent via email, text message or phone call. (Note that two-factor authentication does not work with biometric logins, such as fingerprint or facial recognition.)

Here’s how to set it up:

  1. Login to your online banking profile, and click on “MORE…” then “SETTINGS.”

  2. From the main “Settings” page, click on the “Security” tab.

  3. Scroll down to the “Two-Factor Authentication” section, and click on the “OFF/ON” toggle to slide it to “ON.”

  4. The next optional step is to choose a preferred method of authentication: email code, code via SMS (text message), security questions or code via voice call. If you do not choose a preferred method, the system may use any one of the methods enabled each time you login.
    To set a preferred method, click on the pencil icon to the right of the method you want to choose.

  5. In the window that expands, check the box next to “Set As Preferred Authentication Method,” then click “Done.” (Note: If you need to change your contact information before setting it as your preferred method, click “Edit in contact settings” and update your information as needed in the new window that opens.)

Digital banking screenshot: Click the on/off toggle to turn two-factor authentication on Digital banking screenshot: Click on the pencil icon next to your preferred contact method

How to Disable an Authentication Method

Don’t want to answer security questions or receive codes via a particular method anymore? No problem. Here’s how to disable an authentication method.

  1. Login to your online banking profile, and click on “MORE…” then “SETTINGS.”

  2. From the main “Settings” page, click on the “Security” tab.

  3. Scroll down to the “Two-Factor Authentication” section and click on the pencil icon next to the method you want to turn off.

  4. In the window that expands, click on the “OFF/ON” toggle to slide it to the “OFF” position. The method will then be marked as disabled. (Note that you must leave at least 1 method enabled.)

Digital banking screenshot: Click on the pencil icon next to your contact method you wish to disable Digital banking screenshot: Click on the toggle button to turn the contact method to off

Frequently Asked Questions

Unfortunately, no. The Frontwave mobile app only allows you to update your username and password. You’ll need to login to the website to access additional features.

When you login using a fingerprint or facial recognition, there’s no need for two-factor authentication because biometric logins like these are already highly secure. They rely on features that are unique to you and that would be very hard for a fraudster to duplicate. 

No. If you login with a device that allows push notifications (such as a smartphone), your device will automatically be registered for them. However, if you want to turn them off, you can either delete the device from the list of “Push Notification Registered Devices” on the “Security” tab within online banking, or turn off push notifications using the settings on your device. (Note that if you delete a device from the list of “Push Notification Registered Devices” and then login with the same device at a later date, it will automatically be re-registered for push notifications.)

Digital banking screenshot: Click on the trash icon to delete the push notification

Ready to get started?

Download the Frontwave mobile app to your Apple or Android device today.

Download on the App Store Get it on Google Play