Frontwave cares: Get the latest Member updates on coronavirus here. Check for information about modified branch hours and access, and a branch or ATM near you.
Frontwave cares: Get the latest Member updates on coronavirus here. Check for information about modified branch hours and access, and a branch or ATM near you.

Digital Upgrades

This isn't how your father did his banking. Too bad for him.

In a perfect world, you wouldn't have to write out a bunch of checks and lick icky stamps in order to pay your bills. In a perfect world, you wouldn't have to visit a branch to deposit your paycheck. Guess what? At Frontwave, we've achieved these little pieces of perfection. And with recent improvements to our digital banking experience, you'll save even more time, money and effort. That's the sort of change that even your parents would approve.

Update 10/22/2020: Quick Apply

Applying for a loan just got easier.

We've made it faster and easier to apply for a loan via online banking or the Frontwave mobile app. Simply click or tap on "Quick Apply" from the main menu, then choose the type of loan you want to apply for. It’s that easy!

Screenshots of quick apply widget - desktop and mobile views

Update 06/22/2020: Dashboard, Account Number visibility, and Message attachment updates

Say Goodbye to the Mobile Dashboard

The landing page (“Dashboard”) on the mobile app has been removed. What does that mean for you? When you log in after June 21, 2020, you’ll now go straight to the “Accounts” tab, which lots of great information pertaining to your account.

  1. When you open your app, you will no longer see the “Dashboard” screen. Instead, you’ll see the “Accounts” screen. But don’t worry, you will still have access to all the cool features you had before.

    Old and new landing page views on mobile device
  2. To access “Secure Messages,” you’ll now need to go through the “More” tab at the bottom of the screen. Once you click on “More,” you’ll see the “Message Center” option. This will function exactly the same as before.

    Message Center menu link location on mobile menu
  3. You will be able access to all the same features on the “Accounts” tab as you did on the “Dashboard.” This includes access to the Military Payday Schedule, Events and Seminars, Holiday Schedule, updates and much more. Just look for the banner at the top of the tab and tap to get the information you’re looking for!

Show/Hide Account Number

You can now choose whether to show or hide your account number once you’re logged into online banking through the website. This feature is really simple to use. Just click on the account you wish to view, then click on the “eye” icon to unmask and mask the account number. (Please note that this feature is not available when using the app. To find your account number on your app, tap on the “Account Details” link.)

Hide Account Number:

Hide Account number

Show Account Number:

Show account number

Added Ability to Upload Attachments to Messages in the “Mobile Message Center” (iOS only)

When creating or replying to a message in the “Mobile Message Center” using the mobile app, you now have the ability to add an attachment if need be. At this time, this is only functional for those that use the iOS platform. To upload a file, simply click on “Attach Files” at the bottom of the “Compose” screen.

Attach files to Secure Message Center on iOS device
 

Update 4/27/2020: Edit Your Address in Contact Settings

Need to edit your address? Now it's as easy as updating your email or phone number. Just follow these steps:

  1. Log in to online or mobile banking, then click or tap on the “Settings” link.
  2. Select the “Contact” tab, then click/tap on the pencil icon to edit the address:
    Edit your address in the contact settings
  3. Change the address, then click/tap on the “save” button. A prompt requesting verification of this change is presented.
  4. Follow instructions to request a verification code. Once you receive it, enter the code and click/tap on “Verify.”
  5. After you have verified the change, the contact page will update with new address:
    Address change is now complete

Update 3/31/2020: New Menu Design for iPhone

Our latest release for iPhone (release 3012, now available for download in the App Store) includes a new design and location for the menu. Here's what you'll see when you open your app after the update:

Screenshots of new Frontwave iPhone app menu


Update 3/4/2020: Android 3012 App Available in Play Store

The latest update for Android devices includes some great bug fixes and enhancements:

Update 2/7/2020: Account Numbers Now Available in Online Banking

You spoke and we listened! Members can now find their full account numbers in online banking. This will make it easier to get the information you need for direct deposit, transfers and more!

To find your account number, follow these steps:

Here's an example of what you will see:

Update 11/8/2019: Increased Security Layer Causing Extra Login Steps

Some members are reporting device recognition issues at login, which is also triggering additional security protocols (CAPTCHA or other authentication layers). We apologize for the inconvenience to our members. Please rest assured that we are working as fast as we can to resolve them.

Members who are experiencing this issue can help us by calling our Member Solution Center to report the issue and share their location at the time the issue was observed, as well as the device type and online banking app version.


Update 10/11/2019: Login Bug Fixes & Future Enhancements

Great news for our members! Our latest app update has fixed most of the issues related to logins. While there are still a few "wrinkles" that need to be ironed out, the latest app updates will allow you to leave those login issues in the dust. If you haven't already updated to the latest version, we strongly recommend that you do it as soon as you can.

iOS Devices - fixes available in 3010.1 release, available in App Store:

    1. Log in to your account (desktop or mobile), then click or tap on the “Settings” link in the menu menu
    2. Select the “Contact” tab, then click/tap on the pencil icon to edit the address: Screenshot of address change feature
    3. Once you've changed the address, click/tap on the “save” button.
    4. Before the address change can be saved, you'll need to verify that you requested this update, by text, email or phone (based on the preferences in your profile).
    5. Enter the code, click/tap on "Verify."
    6. After validation code is entered, page will update with new address!
      Screenshot of new address in OLB
    • Enhancement - You can now add/view external accounts from your mobile device (this feature was previously only available via the online banking on your desktop).
    • Bug Fix - this update should remove some of the extra steps that members have had to follow to log in the app.
    1. Log in to online banking (desktop or mobile).
    2. Select the account from the list on your dashboard or accounts page. The first thing you'll see is your transaction history.
    3. Then just click on the "Account Details" tab - the account number will be the first item on the screen.
    • Biometric login - many of the issues have been identified and fixed - more coming in the next update!
    • Remember username - FIXED!
    • Random lockouts - FIXED!
    • Random crashes - most causes have been identified and fixed!
  •  

    Android Devices - fixes available in the 3009.3 release, available in Play Store:

    • Random lockouts - most causes have been identified and fixed - more coming in the next update!
    • Random crashes - most causes have been identified and fixed!
      
No, you only need to register one time on either platform. You can then enjoy the same username and password for both Online and Mobile Banking.

Current members can set up online banking users by following the steps below:

Desktop Login

  • Click on the “Login” link at the top of any page on this website
  • Click on “Get Started”
  • Review and accept the Terms and Conditions by clicking the checkbox
  • Follow the steps to Register for Online Banking Access. You will need you have th following information handy: Social Security Numbers, Birth date, and either your Frontwave member number or the email address that is attached to your account.
  • Click continue, set up your security questions, and you’re done!

Mobile Login

  • Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.
  • If you have not completed your first time login, you will be prompted to follow the steps listed above.
  • If you have, you may login with your password and immediately enjoy the new Mobile App!
To get enrolled, click "Get Started" on the top of this page. Or you can stop by your local Frontwave branch or give us a call at 800.736.4500.
No, you only need to register one time on either platform. You can then enjoy the same username and password for both Online and Mobile Banking.
The two most recent versions of Android and Apple support the new Mobile Banking. If you are using a device or version that is not available with our app, you can always log into Online Banking from our mobile-optimized homepage.
  • Desktop: Click on the "Transfers" widget on the left side menu. Choose between the "Quick" and "Classic" Transfer tab choices and proceed with creating a new transfer. NOTE: Click the "Help" button in the top right for more detailed information on transfers.
  • Mobile: Click the menu open in the top left corner, and then click "Transfers" Proceed with creating a new transfer. For more transfer options, visit Online Banking on your desktop.
Yes, you can now customize what you see on your dashboard by hiding accounts, color-coding your accounts, re-ordering your widgets, choosing which widgets you use the most, and more!
Digital Banking Help

Home banking made easy.

Get tips and tricks here