Frontwave cares: Get the latest Member updates on coronavirus here. Check for information about modified branch hours and access, and a branch or ATM near you.

Holiday Reminder: During this holiday season, we would like to remind everyone to keep their private information safe. Frontwave will never email, call, or text our members and ask for personal information such as online banking credentials, your entire card number, or social security number. Learn more >

Frontwave cares: Get the latest Member updates on coronavirus here. Check for information about modified branch hours and access, and a branch or ATM near you.

Holiday Reminder: During this holiday season, we would like to remind everyone to keep their private information safe. Frontwave will never email, call, or text our members and ask for personal information such as online banking credentials, your entire card number, or social security number. Learn more >

Visa Credit Card Benefits

Frontwave and Visa®. We got your back.

Life isn’t the same as it was 10 years ago — or heck, even last year. So why should your credit card benefits stay the same? Here at Frontwave, we’re all about keeping up with the times and giving our Members what they really need. So in 2021, our Visa® credit card benefits are getting a modern makeover!

Starting in 2021, Frontwave Visa Classic and Platinum cards will feature:

NEW Postmates® Benefits (effective January 1, 2021)

Spend less time cooking and doing dishes with special Postmates offers on your enrolled Frontwave Visa® Classic or Platinum card.

Get access to complimentary offers and discounts with Postmates. Get food, drinks, groceries and more delivered to your door. More details about these benefits will be available in early 2021.

NEW NortonLifeLock Benefits (effective February 2021)

Protecting your identity and your accounts just got easier

No one wants to think about it happening to them, but the fact is, someone falls victim to identity theft every 3 seconds. With data breaches, phishing scams and hacking attacks on the rise, it’s more important than ever to have a plan for protecting your personal information and your accounts. With your Frontwave Visa Classic or Platinum card, you’ll get free access to NortonLifeLock, which features dark web monitoring, alerts on credit inquiries and changes to credit lines, lost wallet assistance, identity theft remediation support and more.

Note: These new benefits will replace the current Auto Rental Collision Damage Waiver (ARCDW) benefit, which is being discontinued effective February 1, 2021. No opt-in required.

Starting in 2021, Frontwave Visa Signature Rewards Cards will feature:

New Postmates® Benefits (effective January 1, 2021)

Spend less time cooking and doing dishes with special Postmates offers on your enrolled Frontwave Visa® Signature Rewards card.

Get access to complimentary offers and discounts with Postmates. Get food, drinks, groceries and more delivered to your door. More details about these benefits will be available in early 2021.

NEW NortonLifeLock Benefits (effective February 2021)

Protecting your identity and your accounts just got easier

No one wants to think about it happening to them, but the fact is, someone falls victim to identity theft every 3 seconds. With data breaches, phishing scams and hacking attacks on the rise, it’s more important than ever to have a plan for protecting your personal information and your accounts. With your Frontwave Visa Signature Rewards card, you’ll get free access to NortonLifeLock, which features dark web monitoring, alerts on credit inquiries and changes to credit lines, lost wallet assistance, identity theft remediation support and more.

Note: These benefits will replace the current Auto Rental Collision Damage Waiver (ARCDW) and Warranty Manager (WM) benefits, which are being discontinued effective February 1, 2021. No opt-in required.

But that’s not all! You’ll also still have access to many of the other great Visa Signature Rewards Cards benefits you know and love:

Lost Luggage Reimbursement

Lost luggage? You're covered.

When you use your covered Frontwave Visa card to purchase an airline or common carrier ticket, you can be eligible to receive reimbursement for your checked luggage or carry-on baggage and their contents in the event it is lost due to theft or misdirection by the airline ($5,000 per trip maximum; if you live in New York, the maximum is $2,000 per bag).

This coverage applies to more than air travel – it also can be in place when you have used your covered Frontwave Visa card to purchase your ticket for travel via other eligible forms of transportation, such as a ferry, cruise ship, train or bus. Be sure to fill out a lost luggage report with the common carrier immediately. You will need this information when filing a claim.

Easy claim process

Collect your documents (lost luggage report, dates of travel, etc.) and go to www.eclaimsline.com or call 1-800-757-1274 to file a claim or get your questions answered. If you are outside the U.S., you can call collect: 1-804-673-6496. Please note that notification to the Benefit Administrator must be made within 20 days from the date the luggage was lost or stolen.
 

Personal Identity Theft

Personal Identity Theft provides reimbursement for covered expenses you incur to restore your identity, up to a maximum of $5,000 as a result of a Covered Stolen Identity Event.

Theft or unauthorized or illegal use of your name, transaction card account or account number, Social Security number, or any other method of identifying you, is considered a “Covered Stolen Identity Event.”

Easy claim process

Go to www.cardbenefitservices.com or call the Benefit Administrator at 1.866.679.5660 to file a claim or get your questions answered. If you are outside the U.S., you can call collect: 1.303.967.1096.

Certain terms, conditions and exclusions apply. Please refer to your Guide to Benefits for further details.

Travel and Emergency Assistance Services

Count on emergency assistance while traveling

When you’re traveling or working anywhere in the world, your covered Frontwave Visa card gets you access to a multilingual call center – 24 hours a day, 365 days a year – for the assistance you need. You, your spouse and legal dependent children under 22 years of age who are traveling with you can call toll-free in the United States, or collect when traveling abroad. Services include: medical and legal referrals, emergency transportation and more.

Easy access

Call the Benefit Administrator at 1.800.992.6029 to get your questions answered. If you are outside the U.S., you can call collect: 1.804.673.1675. Travel and Emergency Assistance Services is provided on a best-effort basis and may not be available due to problems of time, distance or location.

Certain terms, conditions and exclusions apply. In order for coverage to apply, you must use your covered Frontwave Visa card to secure transactions. Please refer to your Guide to Benefits for further details.

Roadside Dispatch

For roadside assistance, call 1.800.847.2869

What is Roadside Dispatch?

Roadside Dispatch is a pay-per-use roadside assistance program. The program provides you with security and convenience wherever your travels take you.

No membership or pre-enrollment is required. No annual dues. No limit on usage.

For a set price per service call, the program provides:

  • Standard Towing – Up to 5 miles included1
  • Tire Changing – must have good, inflated spare
  • Jump Starting
  • Lockout Service (no key replacement)
  • Fuel Delivery – up to 5 gallons (plus the cost of fuel)
  • Standard Winching

Roadside Dispatch will ask you where you are, what the problem is, and while we remain on the phone we will arrange a dispatch to a reliable tow operator or locksmith to provide help. (If you feel you are in an unsafe location – we will advise you to hang up and dial 911. If you are not able to dial 911, we will call the non-emergency police number in your area, and will remain on the phone with you at your request until the police arrive.) You have the convenience of one toll-free phone number and you may save money because our rates are pre-negotiated. Dependable roadside assistance, 24 hours a day, 7 days a week has never been easier. No membership or pre-enrollment is required. Just call us toll-free when you need us.

Call 1.800.847.2869 – it’s that easy!

Note: Current fee for a standard service call is $69.95. Customers must pay service provider for mileage over 5 miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county maintained road only. Additional fees may apply for winching services under certain circumstances. Service call fees are subject to change at any time; however callers will be notified of pricing prior to any service dispatch. This program may be discontinued at any time without prior notice. Program void where prohibited.

1 Any vehicle with wheels is covered under the program as long as it can be classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.

 

Visa Card Benefits Solutions makes the benefits available to you through cbsi and enrollment is not effective until you receive a Confirmation of Receipt of Enrollment from cbsi. Please refer to the Enrollment Kit to get information on program mechanics, FAQs, disclosure requirements and other Terms and Conditions. Visa Confidential: This document contains Visa’s proprietary information for use by Visa issuers and their processors solely in support of Visa card programs. Disclosure to third parties or any other use is prohibited without prior written permission of Visa Inc.
Signature Rewards

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