Thanks for your Skip-A-Pay submission

Thanks for submitting your Skip-A-Pay request!

We’ll review your request and provide a decision within 24-48 hours.

  • If you agreed to receive our decision via e-mail, keep on an eye on your inbox. You’ll hear from us within 1-2 business days.
  • If you didn’t agree to email notification, we’ll mail a letter with our decision to your address on file. Don’t have time to wait for the mail? Give us a couple of days, then login to Online Banking and look at the “Transaction” page for the loan you wanted to skip a payment on. If you see a recent transaction for $0.00 with the note “Comment – Skipped Payment,” your request was approved. If you see one that reads “Skip-A-Pay Request Not Approved, No Due Date Change,” unfortunately your request was denied and you should continue to make your payments as scheduled.

If you have any questions, feel free to give our Member Solution Center a call at 800.736.4500 (local/international 760.631.8700). Remember, we’re here for you during these uncertain times.