Fraud and scams have become more sophisticated, more convincing, and harder to spot. Scammers often impersonate trusted organizations through fake texts, spoofed phone numbers, and urgent messages designed to pressure people into reacting quickly.
Our Security Center was built to help you recognize red flags, protect your accounts, and know what to do if something feels suspicious. Whether you’re responding to a possible scam or learning how to better protect yourself, Frontwave is here with practical guidance and real support when you need it most.
Think You’ve Been Targeted?
If something feels suspicious, call us immediately at 800.736.4500. The faster you reach out, the faster we can help protect your account and guide you through the next steps.
What Seems Suspicious?
Choose the situation that best matches what happened or what feels suspicious to get guidance, recommended next steps, and ways to help protect your accounts and personal information.
I got a call pretending to be Frontwave
Scammers can spoof phone numbers and impersonate financial institutions.
Report suspicious activity right away so we can take steps to protect your account.
Reset your Online Banking password immediately
Monitor your account for unauthorized transactions
Contact Frontwave 800.736.4500 (Toll-Free) or 760.631.8700 (Local & International)
Check your credit report for fraudulent activity
What To Do Next
If something feels suspicious, contacting Frontwave as soon as possible is one of the best ways to help protect your accounts and personal information.
The guidance below can help you recognize warning signs, understand common scam tactics, and take recommended next steps based on the situation you experienced.
I got a call pretending to be Frontwave
Scammers can spoof legitimate phone numbers to make calls appear as if they are coming from Frontwave. These calls often create urgency and pressure people into sharing sensitive information quickly.
Warning signs
Requests for passwords, PINs, or one-time security codes
Pressure to act immediately
Threats about account restrictions or fraud
Requests to move money or verify transactions
Callers asking you to stay on the line while taking action
What to do now
Stop communicating with the caller
Do not share additional information
Hang up and contact Frontwave directly at 800.736.4500
Review recent account activity
Change your password if sensitive information was shared
Important Reminder
Frontwave will never call, text, or email asking for your password, one-time security code, PIN, or full debit or credit card number.
I received a suspicious text or email
Fraudulent texts and emails are designed to look legitimate and often create urgency to pressure people into clicking links, replying, or sharing personal information.
Warning signs
Messages claiming urgent account problems
Requests to verify personal information
Suspicious links or attachments
Misspellings, unusual formatting, or unfamiliar phone numbers
Messages pressuring immediate action
What to do now
Do not click links or open attachments
Do not reply to the message
Delete the message if it appears fraudulent
Use Frontwave’s official website or app to verify account activity
Contact Frontwave if something feels suspicious
Important Reminder
Frontwave will never ask for passwords, one-time security codes, or full card numbers through text or email.
I shared a security code or password
If you shared a password, PIN, or one-time security code, act quickly. Scammers may attempt to use that information to access your accounts or authorize transactions.
Monitor your accounts closely for unusual activity
Important Reminder
One-time security codes are meant to verify your identity. Frontwave employees do not need you to read these codes aloud.
I clicked a suspicious link
Suspicious links can lead to fake login pages, malware, or attempts to collect personal information. Taking action quickly can help reduce potential damage.
Acting quickly can help reduce fraud exposure and protect your accounts.
My debit or credit card is missing
A lost or stolen card can put your account at risk if not addressed quickly. If you think you may have misplaced it, lock or freeze your card right away while you look for it.
If you notice suspicious purchases or activity, contact Frontwave immediately.
Digital Banking Security
When it comes to protecting your money and personal information, we’ve got your back. Our Digital Banking tools include built-in security features designed to keep your information safe. For added peace of mind, you can review and update your security settings at any time.
A strong password is the first step to keeping your account safe. Change it right away if you think it’s been compromised.
Under Security Information, click the pencil icon next to your username.
Make your edits, then click Save Changes.
Username requirements: 8–36 characters, using only letters and numbers.
Two-factor authentication (2FA) adds another layer of security to your login. You’ll enter your password, then verify your identity with a one-time code.
Under Two-Factor Authentication, click the pencil icon next to the method you want to disable.
No matter how careful you are with your financial records, criminals still find ways to access your card information to make unauthorized purchases. To combat this threat, Frontwave uses a leading fraud protection service to monitor your accounts and detect suspicious activity.
If your card is lost or stolen, or you notice suspicious activity, call:
Behind the Scenes, We’re Investing in Your Security
Fraud prevention takes both people and technology.
Scammers move fast, and the number of threats today is too large for any team to catch manually. That’s why Frontwave continues investing in fraud monitoring tools, account safeguards, and security systems designed to detect unusual activity and help stop fraud before money leaves an account.
But systems alone are not enough.
Many scams are built around pressure, urgency, and trust. Technology can flag unusual behavior, but it cannot always recognize when someone is being manipulated or pushed into making a decision they normally would not make. That is where experienced people still matter.
Frontwave also continues investing in employee training, fraud prevention resources, and Member education to help our teams recognize warning signs, respond faster, and support Members when something does not feel right.
Protecting Members takes ongoing investment, strong security tools, trained teams, and informed account holders working together to recognize and respond to evolving threats.
Stay Ahead of Emerging Fraud Threats
Scammers continue to evolve their tactics across phone calls, text messages, social media, and digital banking. Stay informed about some of the latest fraud trends affecting consumers today.
AI-Powered Scams
Scammers are using AI-generated voices, fake videos, and impersonation tactics to make fraud attempts feel more believable than ever.
Some scams build trust slowly through online relationships, social media, or investment conversations before asking for money or cryptocurrency transfers.
Watch a GreenPath Financial Wellness video on how identity theft happens, common warning signs, and steps you can take to help protect your accounts and personal information.
Explore deeper scam awareness articles, fraud prevention tips, and practical guidance designed to help you stay informed and protect your money in everyday life.
Skimming devices placed on ATMs, gas pumps, or payment terminals can capture card information without customers realizing it. Watch for loose or unusual card readers and cover your PIN whenever entering it in public.
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