Debit & Credit Cards

Debit & Credit Cards

Got card trouble? We're ready with a rapid response.

The good news? Your Visa® credit or debit card is as good as money when you want to buy something for yourself. The bad news? If you lose a card or your account info is stolen, someone can use your money to buy stuff for themselves. Fortunately, Frontwave Credit Union is ready to help out any time you're having plastic problems. Just call on us 24/7, and we'll do everything possible to protect your finances.

Call Visa Card Support, available 24/7:

  • Credit Cards: It's easy to change the PIN on your Visa credit card anytime. Call 866.309.4934 to access our automated system and change your PIN over the phone.
  • Debit & ATM cards: It's also easy to change the PIN on your Frontwave Credit Union debit and ATM cards. Just call 866.309.4934.
To ensure account security, you may log in to Online or Mobile Banking to send a secure message directly through the "Message Center" or call our Member Solution Center at 800.736.4500.

Frontwave Credit Union is a full-service San Diego-based financial institution serving everyone living or working in San Diego, Riverside and San Bernardino counties.
Want to opt in (or out) of our Visa Account Updater Service? Fill out this form.

Messaging frequency depends on account activity. For more information, text HELP to 23618. To cancel fraud text messaging services at any time reply STOP to any alert from your mobile device.

For Fraud Alerts support, call 1.800.736.4500. By giving us your mobile number, you agree that Fraud Alerts can text message you to notify you of suspected incidents of financial or identity fraud.

  • HELP instructions: Text HELP to 23618 for help or call 1.800.736.4500.
  • STOP instructions: Text STOP to 23618 to cancel
Release of Liability: Alerts sent via SMS may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of wireless carriers may interfere with message's delivery for which the carrier is not responsible. Carriers do not guarantee that alerts will be delivered.

Frontwave Credit Union
1278 Rocky Point Drive
Oceanside, CA 92056
Privacy Policy

Card Alert/Fraud Report Cancellation: If you’ve recently received a card transaction alert notice and had verified the transaction(s) in question are fraud, but then confirmed the reported transactions are actually valid, please complete the following form in order for the fraud activity status on the alert to be cancelled. Once this form has been submitted, your card will then be reactivated.

Download the Card Alert Cancellation Form
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