Messaging frequency depends on account activity. For more information, text HELP to 23618. To cancel fraud text messaging services at any time reply STOP to any alert from your mobile device.
For Fraud Alerts support, call 1.800.736.4500. By giving us your mobile number, you agree that Fraud Alerts can text message you to notify you of suspected incidents of financial or identity fraud.
Release of Liability:
- HELP instructions: Text HELP to 23618 for help or call 1.800.736.4500.
- STOP instructions: Text STOP to 23618 to cancel
Alerts sent via SMS may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of wireless carriers may interfere with message's delivery for which the carrier is not responsible. Carriers do not guarantee that alerts will be delivered.
Frontwave Credit Union
1278 Rocky Point Drive
Oceanside, CA 92056
Card Alert/Fraud Report Cancellation:
If you’ve recently received a card transaction alert notice and had verified the transaction(s) in question are fraud, but then confirmed the reported transactions are actually valid, please complete the following form in order for the fraud activity status on the alert to be cancelled. Once this form has been submitted, your card will then be reactivated.
Download the Card Alert Cancellation Form