Frontwave cares: Branch closures: Our SOI (Camp Pendleton), Temecula Parkway and Escondido branches are temporarily closed. All other branches remain open to serve our members. Get the latest updates on coronavirus here >
Frontwave cares: Branch closures: Our SOI (Camp Pendleton), Temecula Parkway and Escondido branches are temporarily closed. All other branches remain open to serve our members. Get the latest updates on coronavirus here >

Digital Banking Help

We've got your back!

Need help getting started with online and mobile banking? Forgot your password or got questions about how to deposit checks? You’ve come to the right place! Here are some quick answers to the most frequently asked questions.
 
If these FAQs don’t do the trick, remember our Member Solution Center is standing by. Don’t be afraid to give us a buzz!

Getting Started

Current members can set up online banking users by following the steps below:

Desktop Login

  1. Click on the “Login” link at the top of any page on this website
  2. Click on “Get Started”
  3. Review and accept the Terms and Conditions by clicking the checkbox
  4. Follow the steps to Register for Online Banking Access. You will need you have the following information handy: Social Security Number, birth date, and either your Frontwave member number or the email address that is attached to your account.
  5. Click continue, set up your security questions, and you’re done!

Mobile Login

  1. Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.
  2. If you have not completed your first time login, you will be prompted to follow the steps listed above. Get started by tapping the "Sign up now >" link located above the user name field on the app's home page.
  3. If you have, you may login with your password and immediately enjoy the new Mobile App!
Frontwave online and mobile banking registration screens

Password Reset

Forgot your password or get locked out of online banking? No biggie – it’s easy to reset. Follow these simple steps:
 

  1. Click on the "Forgot Password?" link at the bottom of the login screen for online banking or the Frontwave Mobile App.
  2. Read the disclosure that appears on the next page. Click on the box next to “I Agree,” then click “Continue” to accept.
  3. On the next screen, confirm your identity by entering the details requested, including your online/mobile banking username, Social Security Number and date of birth. (Tip: when selecting date of birth year on your mobile device, you can tap on the year that appears in the top/left corner of the birthdate selector and scroll to your birth year and tap to select.) When finished, click “Continue.”
  4. Next, check the box next to the email or phone number you would like us to send your temporary password to. Then click “Continue.”
  5. When you receive your temporary password, type it into the “Password Reset” page, then click “Login.”
  6. Next you will be prompted to change your password. This new password will replace the temporary one we sent you. Type in your new, customized password, enter it a second time for confirmation, and then hit “Continue.” Now you’re all set!

Deposit a Check Using Mobile Deposit


First time using mobile deposit? Once you get the hang of it, it’s easy! Follow these step-by-step instructions:
 
  1. Login to mobile banking using the Frontwave Mobile App.
  2. Don’t have the app yet? Download it now to your iPhone or Android device.
  3. From the mobile banking dashboard, tap on the “Deposit Check” button.
  4. Choose the account you want to deposit the check into by tapping on “Deposit account” and then selecting from the list of available accounts that pop up.
  5. Tap on the “Amount” section and use the keyboard that appears on the screen to enter the amount of the check.
  6. Tap on the “Check Front” icon, then read the instructions for taking a photo of the front of your check. Be sure to place the check on a flat, evenly lit, solid-colored surface. When you’re ready to take your photo, click “Continue.”
  7.  Align the front side of your check within the viewfinder that appears on the screen, then tap the center of your screen to take a photo of it.
  8. A preview of the photo you took will appear. If the image is clear, tap “Done.” If you need to retake the photo, tap on the trash can icon and repeat step 6.

Frequently Asked Questions

Current members can set up online banking users by following the steps below:

Desktop Login

  • Click on the “Login” link at the top of any page on this website
  • Click on “Get Started”
  • Review and accept the Terms and Conditions by clicking the checkbox
  • Follow the steps to Register for Online Banking Access. You will need you have the following information handy: Social Security Numbers, Birth date, and either your Frontwave member number or the email address that is attached to your account.
  • Click continue, set up your security questions, and you’re done!

Mobile Login

  • Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.
  • If you have not completed your first time login, you will be prompted to follow the steps listed above.
  • If you have, you may login with your password and immediately enjoy the new Mobile App!
To get enrolled, click "Get Started" on the top of this page. Or you can stop by your local Frontwave branch or give us a call at 800.736.4500.
No, you only need to register one time on either platform. You can then enjoy the same username and password for both Online and Mobile Banking.
The two most recent versions of Android and Apple support the new Mobile Banking. If you are using a device or version that is not available with our app, you can always log into Online Banking from our mobile-optimized homepage.
  • Desktop: Click on the "Transfers" widget on the left side menu. Choose between the "Quick" and "Classic" Transfer tab choices and proceed with creating a new transfer. NOTE: Click the "Help" button in the top right for more detailed information on transfers.
  • Mobile: Click the menu open in the top left corner, and then click "Transfers" Proceed with creating a new transfer. For more transfer options, visit Online Banking on your desktop.
Yes, you can now customize what you see on your dashboard by hiding accounts, color-coding your accounts, re-ordering your widgets, choosing which widgets you use the most, and more!

Ready to get started?

Download the Frontwave mobile app to your Apple or Android device today.

Download on the App Store Get it on Google Play