HOLIDAY REMINDER: With the holidays around the corner, we would like to remind everyone at Frontwave Credit Union to keep their private information safe. We will never email, call, or text our members and ask for personal information such as online banking credentials, your entire card number, or social security number. 
HOLIDAY REMINDER: With the holidays around the corner, we would like to remind everyone at Frontwave Credit Union to keep their private information safe. We will never email, call, or text our members and ask for personal information such as online banking credentials, your entire card number, or social security number. 

Digital Banking Help

A great digital experience takes commitment.

We told you we were updating our app and promised a great experience. But we've heard from some of our members that we didn't quite deliver. While we can't go back in time, we can make sure that we keep our commitment to you, our members, by listening to you and fixing the bugs that came along for the ride when we updated the app. We've made a lot of progress over the past few months with fixes and improvements to the online banking experience, so take a look below to see what we've fixed, and what's still on our "to do" list.

And if you still need help, our Member Solution Center is standing by. We want to hear from you.

Update 11/8/2019: Increased Security Layer Causing Extra Login Steps

Some members are reporting device recognition issues at login, which is also triggering additional security protocols (CAPTCHA or other authentication layers). We apologize for the inconvenience to our members. Please rest assured that we are working as fast as we can to resolve them.

Members who are experiencing this issue can help us by calling our Member Solutions Center to report the issue and share their location at the time the issue was observed, as well as the device type and online banking app version.


Update 10/11/2019: Login Bug Fixes & Future Enhancements

Great news for our members! Our latest app update has fixed most of the issues related to logins. While there are still a few "wrinkles" that need to be ironed out, the latest app updates will allow you to leave those login issues in the dust. If you haven't already updated to the latest version, we strongly recommend that you do it as soon as you can.
 

iOS Devices - fixes available in 3010.1 release, available in App Store:

  • Biometric login - many of the issues have been identified and fixed - more coming in the next update!
  • Remember username - FIXED!
  • Random lockouts - FIXED!
  • Random crashes - most causes have been identified and fixed!
 

Android Devices - fixes available in the 3009.3 release, available in Play Store:

  • Random lockouts - most causes have been identified and fixed - more coming in the next update!
  • Random crashes - most causes have been identified and fixed!
 

More updates coming soon will include:

  • Full account number view
  • Easier to find routing number
  • Lockout warning that will allow you to reset your password without calling our support team
  • And much more!

Biometric (Fingerprint or Face ID) Login Update

As of the 3000.8 update, members with biometric-enabled devices will no longer be able to use the PIN "Quick Login" option – it has been removed. This is part of our ongoing commitment to ensuring that your data is secure by using the latest technology for your login.

Android Devices

  • If you are registering your Frontwave app for the first time, you will be presented with the option to set up fingerprint (biometric) login the first three times that you log in.
  • If you choose not to set it up, the option is no longer presented.
  • If you decide at a later date that you would like to turn on biometric login, you will need to visit the Google Play app store, where you can search for the app, then uninstall and then reinstall while you're on the store page. This will trigger the fingerprint login opt-in to be displayed (for the first 3 times you login after re-install).
  • If you have an older Android device, you will still have the PIN option, but if you are no longer seeing it on your device you may have to uninstall/reinstall the app to enable that option again (see instructions above).

iOS Devices

  • If you have a biometric-enabled iOS device (Touch ID or Face ID), you will be able to select the option to turn on biometric login from your device. After logging in, you will see the option to do so under “Settings.”
  • Members with older iOS devices that do not support biometric login will still have the option to use the PIN login method by enabling that feature in their settings.

More Updates: iOS Devices

  • Bug Fix: iOS “Today” Widget Now Displays Account Information
    With the latest update to Snapshot (when Snapshot is turned on and configured), the “Today” widget displays your accounts and balances. (Note: The Today widget is no longer available on iPad).
  • Bug Fix: Resolved Issue of the iPad Not Properly Rotating
    An issue that was causing the app to not rotate when the iPad was rotated has been fixed.
  • Enhancement: Action Sheet Filter for Accounts
    Members with iOS devices will now use the “Action Sheet” filters for Accounts. When you tap on the transaction filter funnel on the transaction history screen, the filter menu will rise up from the bottom of the screen.
  • Update: Add Snapshot to iPhone 6
    iPhone 6 has not had Snapshot feature up until now. To enable Snapshot, log in to the Frontwave mobile app, select “Settings” from the menu, and then select “Snapshot”. Members can choose the accounts that they wish to have displayed, and can turn off the feature if desired.

More Updates – iOS and Android Devices

  • Bug Fix: Resolved mobile deposit errors
    Some members were receiving an “Unable to Authenticate” error message in RDC image capture that was crashing the app. Members should no longer experience this error.
  • Enhancement: Ability to Create a Transaction Memo
    The ability to add a transaction memo is now available in the mobile app. With this feature, you can tap a transaction in your transaction history to access the" Transaction Details" screen and view, add, or edit a memo for that transaction.

Quicken Webconnect - FIXED!

Just in time for tax season! Members are now able to select "Frontwave Credit Union" from the Financial Institution drop-down menu in Quicken. If you were not able to find us in the past, please try again!

Biometric (Fingerprint or Face ID) Login Update

As of the 3000.8 update, members with biometric-enabled devices will no longer be able to use the PIN "Quick Login" option – it has been removed. This is part of our ongoing commitment to ensuring that your data is secure by using the latest technology for your login.

  • If you have a biometric-enabled device (fingerprint or face recognition), you will be able to select the option to turn on biometric login from your device. After logging in, you will see the option to do so under “Settings.”
  • Members with older iOS devices that do not support biometric login will still have the option to use the PIN login method by enabling that feature in their settings.

More Updates: iOS Devices

  • Bug Fix: iOS “Today” Widget Now Displays Account Information
    With the latest update to Snapshot (when Snapshot is turned on and configured), the “Today” widget displays your accounts and balances. (Note: The Today widget is no longer available on iPad).
  • Bug Fix: Resolved Issue of the iPad Not Properly Rotating
    An issue that was causing the app to not rotate when the iPad was rotated has been fixed.
  • Enhancement: Action Sheet Filter for Accounts
    Members with iOS devices will now use the “Action Sheet” filters for Accounts. When you tap on the transaction filter funnel on the transaction history screen, the filter menu will rise up from the bottom of the screen.
  • Update: Add Snapshot to iPhone 6
    iPhone 6 has not had Snapshot feature up until now. To enable Snapshot, log in to the Frontwave mobile app, select “Settings” from the menu, and then select “Snapshot”. Members can choose the accounts that they wish to have displayed, and can turn off the feature if desired.

More Updates – iOS and Android Devices

  • Bug Fix: Resolved mobile deposit errors
    Some members were receiving an “Unable to Authenticate” error message in RDC image capture that was crashing the app. Members should no longer experience this error.
  • Enhancement: Ability to Create a Transaction Memo
    The ability to add a transaction memo is now available in the mobile app. With this feature, you can tap a transaction in your transaction history to access the" Transaction Details" screen and view, add, or edit a memo for that transaction.

Quicken Webconnect - FIXED!

Just in time for tax season! Members are now able to select "Frontwave Credit Union" from the Financial Institution drop-down menu in Quicken. If you were not able to find us in the past, please try again!

Just need some quick answers? Check out our FAQs:

Current members can set up online banking users by following the steps below:

Desktop Login

  • Click on the “Login” link at the top of any page on this website
  • Click on “Get Started”
  • Review and accept the Terms and Conditions by clicking the checkbox
  • Follow the steps to Register for Online Banking Access. You will need you have th following information handy: Social Security Numbers, Birth date, and either your Frontwave member number or the email address that is attached to your account.
  • Click continue, set up your security questions, and you’re done!

Mobile Login

  • Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.
  • If you have not completed your first time login, you will be prompted to follow the steps listed above.
  • If you have, you may login with your password and immediately enjoy the new Mobile App!
To get enrolled, click "Get Started" on the top of this page. Or you can stop by your local Frontwave branch or give us a call at 800.736.4500.
Yes, you will be able to keep your current credentials provided they meet the level of security needed for the mobile app. Usernames must be 8-20 characters including both letters and numbers. Passwords must be 8-20 characters including one upper and lower case letter, and a number.
No, you only need to register one time on either platform. You can then enjoy the same username and password for both Online and Mobile Banking.
The two most recent versions of Android and Apple support the new Mobile Banking. If you are using a device or version that is not available with our app, you can always log into Online Banking from our mobile-optimized homepage.
  • Desktop: Click on the "Transfers" widget on the left side menu. Choose between the "Quick" and "Classic" Transfer tab choices and proceed with creating a new transfer. NOTE: Click the "Help" button in the top right for more detailed information on transfers.
  • Mobile: Click the menu open in the top left corner, and then click "Transfers" Proceed with creating a new transfer. For more transfer options, visit Online Banking on your desktop.

Yes, you can now customize what you see on your dashboard by hiding accounts, color-coding your accounts, re-ordering your widgets, choosing which widgets you use the most, and more!

Member Solutions Center

Still have questions?

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