To enhance the safety and security of Members' accounts, a change is on the way to the methods available for account authentication. Effective April 20, Members will no longer be able to use Security Questions to verify accounts. Unfortunately, scammers can find ways to guess the correct answers in order to take over Members’ accounts.
To ensure you have continued access to your account when you need it, we recommend reviewing and updating your preferences to ensure you will still have at least two methods enabled after Security Questions are discontinued.
How Do I Update My Preferences?
Fortunately, it’s easy to update your preferences.
- For phone number updates, just log in to online banking, go to the “Settings” widget, then click/tap on the “Contact” tab. Click on the pencil icon to change your phone number. Don't forget to set it as a method for authentication while you're there.
- For email updates, you can reply to the message sent to you via the Secure Message Center, or call our Member Solution Center 800.736.4500 for assistance. Click here for contact information and hours.
What If I Don’t Update My Preferences?
If you don’t have at least one valid authentication method set up — or if you can’t access your primary method for some reason and don’t have a backup set up — you won’t be able to verify your account when required. If this happens, contact our Member Solution Center at 800.736.4500 for assistance. You can also call that number if you have any questions about this change.