Biometric (Touch ID) login error:
Some members are unable to open the app using the biometric (Touch ID) login feature. If you are unable to log in with Touch ID, you can still log in by following these steps:
- Open your app
- When the screen opens, do not select “Log in with Touch ID.” Instead, click the “close” link in the top/left corner of the screen:
- You will see the standard login screen. Log in with your user name and password.
- NOTE: If you need assistance with resetting your password, click on "Forgot Password?" and follow the steps on your app, or reach out to our Member Solution Center for assistance.
Mobile deposit not working - FIXED
Some members were unable to use the mobile deposit feature to deposit checks.
Unable to complete transfers (mobile devices) - FIXED
Members were unable to complete transfers due to unresponsive button at the bottom of the screen were unresponsive.
Password reset not working - FIXED
Members were unable to use Password Reset feature on mobile app.
Account transaction list view not working - FIXED
Members unable to scroll down in transaction list to view older transaction. This issue has been resolved.
Frontwave Credit Union is not available in the financial institution list as of now. We are working on this fix and will update you on this page when it's available.
Snapshot feature not available on Home Screen (iPhone 6 devices)
This issue will be resolved in a future update.
External account information is not updating in app
Some external accounts are not updating when viewed using online banking (desktop and mobile), depending on which financial institution has been linked to the member’s account. We are working on resolving this issue and will provide updates as they become available.