Digital Banking Help

A great digital experience takes commitment.

We told you we were updating our app and promised a great experience. But we've heard from some of our members that we didn't quite deliver. While we can't go back in time, we can make sure that we keep our commitment to you, our members, by listening to you and fixing the bugs that came along for the ride when we updated the app. We've made a lot of progress over the past few months with fixes and improvements to the online banking experience, so take a look below to see what we've fixed, and what's still on our "to do" list.

And if you still need help, our Member Solution Center is standing by. We want to hear from you.

Biometric (Fingerprint or Face ID) Login Update

As of the 3000.8 update, members with biometric-enabled devices will no longer be able to use the PIN "Quick Login" option – it has been removed. This is part of our ongoing commitment to ensuring that your data is secure by using the latest technology for your login.

Android Devices

  • If you are registering your Frontwave app for the first time, you will be presented with the option to set up fingerprint (biometric) login the first three times that you log in.
  • If you choose not to set it up, the option is no longer presented.
  • If you decide at a later date that you would like to turn on biometric login, you will need to visit the Google Play app store, where you can search for the app, then uninstall and then reinstall while you're on the store page. This will trigger the fingerprint login opt-in to be displayed (for the first 3 times you login after re-install).
  • If you have an older Android device, you will still have the PIN option, but if you are no longer seeing it on your device you may have to uninstall/reinstall the app to enable that option again (see instructions above).

iOS Devices

  • If you have a biometric-enabled iOS device (Touch ID or Face ID), you will be able to select the option to turn on biometric login from your device. After logging in, you will see the option to do so under “Settings.”
  • Members with older iOS devices that do not support biometric login will still have the option to use the PIN login method by enabling that feature in their settings.

More Updates: iOS Devices

  • Bug Fix: iOS “Today” Widget Now Displays Account Information
    With the latest update to Snapshot (when Snapshot is turned on and configured), the “Today” widget displays your accounts and balances. (Note: The Today widget is no longer available on iPad).
  • Bug Fix: Resolved Issue of the iPad Not Properly Rotating
    An issue that was causing the app to not rotate when the iPad was rotated has been fixed.
  • Enhancement: Action Sheet Filter for Accounts
    Members with iOS devices will now use the “Action Sheet” filters for Accounts. When you tap on the transaction filter funnel on the transaction history screen, the filter menu will rise up from the bottom of the screen.
  • Update: Add Snapshot to iPhone 6
    iPhone 6 has not had Snapshot feature up until now. To enable Snapshot, log in to the Frontwave mobile app, select “Settings” from the menu, and then select “Snapshot”. Members can choose the accounts that they wish to have displayed, and can turn off the feature if desired.

More Updates – iOS and Android Devices

  • Bug Fix: Resolved mobile deposit errors
    Some members were receiving an “Unable to Authenticate” error message in RDC image capture that was crashing the app. Members should no longer experience this error.
  • Enhancement: Ability to Create a Transaction Memo
    The ability to add a transaction memo is now available in the mobile app. With this feature, you can tap a transaction in your transaction history to access the" Transaction Details" screen and view, add, or edit a memo for that transaction.

Quicken Webconnect - FIXED!

Just in time for tax season! Members are now able to select "Frontwave Credit Union" from the Financial Institution drop-down menu in Quicken. If you were not able to find us in the past, please try again!

Addition of "Available Balance" information on dashboard and account pages

You asked, and we listened! Our latest update features the addition of available balance information to the desktop and mobile dashboard - there are less clicks to get to the information you need, when you need it.

Here are some screenshots that can help you guide our members to this new feature:

Desktop Dashboard:
Available balance dashboard desktop view

Mobile Dashboard:
Available Balance feature mobile view

Desktop Transaction Summary:
Available balance account summary view

Biometric (Touch ID) login error:

Some members are unable to open the app using the biometric (Touch ID) login feature. If you are unable to log in with Touch ID, you can still log in by following these steps:
  • Open your app
  • When the screen opens, do not select “Log in with Touch ID.” Instead, click the “close” link in the top/left corner of the screen:
    < Biometric login screenshot for help page
  • You will see the standard login screen. Log in with your user name and password.
  • NOTE: If you need assistance with resetting your password, click on "Forgot Password?" and follow the steps on your app, or reach out to our Member Solution Center for assistance.

Mobile deposit not working - FIXED

Some members were unable to use the mobile deposit feature to deposit checks.
 

Unable to complete transfers (mobile devices) - FIXED

Members were unable to complete transfers due to unresponsive button at the bottom of the screen were unresponsive.
 

Password reset not working - FIXED

Members were unable to use Password Reset feature on mobile app.
 

Account transaction list view not working - FIXED

Members unable to scroll down in transaction list to view older transaction. This issue has been resolved.
 

Quicken updates

Frontwave Credit Union is not available in the financial institution list as of now. We are working on this fix and will update you on this page when it's available.
 

Snapshot feature not available on Home Screen (iPhone 6 devices)

This issue will be resolved in a future update.
 

External account information is not updating in app

Some external accounts are not updating when viewed using online banking (desktop and mobile), depending on which financial institution has been linked to the member’s account. We are working on resolving this issue and will provide updates as they become available.

Just need some quick answers? Check out our FAQs:

Current members can set up online banking users by following the steps below:

Desktop Login

  • Click on the “Login” link at the top of any page on this website
  • Click on “Get Started”
  • Review and accept the Terms and Conditions by clicking the checkbox
  • Follow the steps to Register for Online Banking Access. You will need you have th following information handy: Social Security Numbers, Birth date, and either your Frontwave member number or the email address that is attached to your account.
  • Click continue, set up your security questions, and you’re done!

Mobile Login

  • Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.
  • If you have not completed your first time login, you will be prompted to follow the steps listed above.
  • If you have, you may login with your password and immediately enjoy the new Mobile App!
To get enrolled, click "Get Started" on the top of this page. Or you can stop by your local Frontwave branch or give us a call at 800.736.4500.
Yes, you will be able to keep your current credentials provided they meet the level of security needed for the mobile app. Usernames must be 8-20 characters including both letters and numbers. Passwords must be 8-20 characters including one upper and lower case letter, and a number.
No, you only need to register one time on either platform. You can then enjoy the same username and password for both Online and Mobile Banking.
The two most recent versions of Android and Apple support the new Mobile Banking. If you are using a device or version that is not available with our app, you can always log into Online Banking from our mobile-optimized homepage.
  • Desktop: Click on the "Transfers" widget on the left side menu. Choose between the "Quick" and "Classic" Transfer tab choices and proceed with creating a new transfer. NOTE: Click the "Help" button in the top right for more detailed information on transfers.
  • Mobile: Click the menu open in the top left corner, and then click "Transfers" Proceed with creating a new transfer. For more transfer options, visit Online Banking on your desktop.

Yes, you can now customize what you see on your dashboard by hiding accounts, color-coding your accounts, re-ordering your widgets, choosing which widgets you use the most, and more!

Member Solutions Center

Still have questions?

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