Digital Banking Help

Digital Banking Help

A great digital experience takes commitment.


We've got your back!

Need help getting started with Online and Mobile Banking? Forgot your password or got questions about how to deposit checks? You’ve come to the right place! Click on the topic you need help with below for detailed instructions and answers to frequently asked questions.

Your Security is Important: When logging into Online/Mobile banking, we will periodically ask you to confirm you are a human.  It's super simple, all you have to do is check the box. No need to find all the stop lights or rotate the animal in the right direction. It's just our way of ensuring your account is safe and secure.

If you still find yourself stuck, remember, our Member Solution Center is standing by. Don’t be afraid to give us a buzz!

Manage My Account


Getting Started

First time using Online Banking or our Mobile App? Get the ins and outs of getting going. Learn more >

Password Reset

Forgot your password or got locked out of Online Banking? No biggie – it’s easy to reset. Learn more >

Card Management

Take control of your cards with our new card management features that give you the power to block and unblock your cards, set transaction limit alerts, and notify us of your travel plans Learn more >


Trying to find a specific transaction, view copies of cashed checks or locate your account number(s)? Here's where to find what you need. Learn more >


A widget is a collection of features that help you complete your online banking tasks. Learn more >


Keep your account secure by using a complex password, enabling two-factor authentication and reviewing your security settings regularly. Learn more >


Control how you receive security alerts and optional notifications, like automatic deposit and low balance alerts. Learn more >

eDocuments (eStatements/Notices)

eDocuments gives you easy access to digital copies of your account statements, notices and tax forms all in the same, secure location. Learn more >

Move My Money


Mobile Deposit

Want to deposit a check without ever leaving your couch? We got you. Learn more >


Get the scoop on moving money from your Frontwave account to another financial institution, or vice versa. Learn more >

Mobile Transfer Widget

The Mobile Transfer Widget gives you the tools you need to transfer money from or to your Frontwave account in just a few easy steps, whether you're at home or on the go. Learn more >

Bill Pay

Whether it’s paying the electric bill or the babysitter, we make it easy – no checks or stamps required! Learn more >

Shared Access

Want to let a joint member, financial advisor or someone else view or access your account? Here’s how to set it up. Learn more >

Person-to-Person (P2P) Payments

Whether it’s repaying family and friends, splitting the check, or tipping your hairstylist, P2P makes it as easy as sending an email or text. Learn more >

Just need some quick answers? Check out our FAQs:

Current members can set up Online Banking users by following the steps below:

Desktop Login

  • Click on the “Login” link at the top of any page on this website
  • Click on “Get Started”
  • Review and accept the Terms and Conditions by clicking the checkbox
  • Follow the steps to Register for Online Banking Access. You will need you have the following information handy: Social Security Numbers, Birth date, and either your Frontwave member number or the email address that is attached to your account.
  • Click continue, set up your security questions, and you’re done!

Mobile Login

  • Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.
  • If you have not completed your first time login, you will be prompted to follow the steps listed above.
  • If you have, you may login with your password and immediately enjoy the new Mobile App!
To get enrolled, click "Get Started" on the top of this page. Or you can stop by your local Frontwave branch or give us a call at 800.736.4500.
Yes, you will be able to keep your current credentials provided they meet the level of security needed for the Mobile App. Usernames must be 8-20 characters including both letters and numbers. Passwords must be 8-20 characters including one upper and lower case letter, and a number.
No, you only need to register one time on either platform. You can then enjoy the same username and password for both Online and Mobile Banking.
The two most recent versions of Android and Apple support the new Mobile Banking. If you are using a device or version that is not available with our app, you can always log into Online Banking from our mobile-optimized homepage.