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We told you we were updating our app and promised a great experience. But we've heard from some of our members that we didn't quite deliver. While we can't go back in time, we can make sure that we keep our commitment to you, our members, by listening to you and fixing the bugs that came along for the ride when we updated the app. We've made a lot of progress over the past few months with fixes and improvements to the online banking experience, so take a look below to see what we've fixed, and what's still on our "to do" list.
And if you still need help, our Member Solution Center is standing by. We want to hear from you.
Some members are reporting device recognition issues at login, which is also triggering additional security protocols (CAPTCHA or other authentication layers). We apologize for the inconvenience to our members. Please rest assured that we are working as fast as we can to resolve them.
Members who are experiencing this issue can help us by calling our Member Solutions Center to report the issue and share their location at the time the issue was observed, as well as the device type and online banking app version.
As of the 3000.8 update, members with biometric-enabled devices will no longer be able to use the PIN "Quick Login" option – it has been removed. This is part of our ongoing commitment to ensuring that your data is secure by using the latest technology for your login.
Just in time for tax season! Members are now able to select "Frontwave Credit Union" from the Financial Institution drop-down menu in Quicken. If you were not able to find us in the past, please try again!
Current members can set up online banking users by following the steps below:
Yes, you can now customize what you see on your dashboard by hiding accounts, color-coding your accounts, re-ordering your widgets, choosing which widgets you use the most, and more!
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Frontwave Credit Union does not provide and is not responsible for the product, service or overall website content available at these sites. The privacy policies of Frontwave Credit Union do not apply to linked websites and you should consult the privacy disclosures on these sites for further information.
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